مشكلة تفعيل الأيفون والآيباد بعد التحديث إلى iOS 9.3

اطلقت ابل قبل ايام تحديث iso 9.3  ولكن بعد التجربة ظهرت مشكلة لدى بعض المستخدمين في عدم القدرة على تفعيل الايفون او الايباد بعد التحديث  بواسطة الاي كلاود او الايميل كما في الصورة:

ومع تزايد شكاوي المستخدمين اعترفت ابل بهذه المشكلة واعلنت انها تعمل على مراجعة النظام وحل هذه المشكلة وقدمت حلولا مؤقته  بالطرق التالية :

الطريقة الأولى: التفعيل من خلال الأيتونز

إن لم تيتم تفعيل جهازك من  مباشرة، يمكنك القيام بذلك من خلال الأيتونزفي الخطوات التالية:

  1. تأكد أنك تعرف الإيميل وكلمة المرور.

  2. تأكد من أنك تملك النسخة الأخيرة من برنامج الايتونز او قم بتحميله من هنا ( برنامج الأيتونز)

  3. قم بربط جهازك: الأيفون أو الآيباد أو الأيبود مع الحاسوب.

  4. من المفترض أنه ستظهر لك شاشة التفعيل، قم بإدخال البيانات: الإيميل + كلمة المرور.

بعد قيامك بهذه الخطوات من المفترض أن المشكلة قد تم حلها، لكن يشترط امتلاكك للإيميل وكلمة المرور الخاصة به، وفي حال تواصلت المشكلة معك، انتقل لاستخدام الطريقة الثانية.

الطريقة الثانية: حذف حسابك الأيكلاود

للتأكد من أن جهازك مرتبط بحسابك الأيكود، عليك أولا معرفة إيميل الحساب إضافة إلى كلمة المرور الخاصة به والقيام بالخطوات التالية:

  1. من خلال جهاز الحاسب أدخل إلى موقع: iCloud.com، ثم قم بإدخال الإيميل وكلمة المرور في الخانات المطلوبة.

  2. قم بفتح خيار All Devices أو كل الأجهزة وتأكد إن كان جهازك مسجل في حسابك الأيكلاود.

  3. قم بحذف الجهاز من قائمة الأجهزة المرتبطة بحسابك.

من خلال الطريقة الأولى والثانية بحسب آبل سيتم حل المشكلة، لكن ضروري جدا أن تكون عارفا بحسابك الأيكلاود: الإيميل + كلمة المرور، أما في حال نسيت كلمة المرور يمكنك إعادة تعيينها من خلال هذه الصفحة: iforgot.apple

الطريقة الثالثة: التواصل مع دعم شركة آبل

وهي الطريقة الرسمية لحل مشكلتك الخاصة بحساب الأيكلاودوتفعيل جهازك  حيث يمكنك التواصل مع الدعم الفني الخاص بشركة آبل من خلال الاتصال بالدعم الخاص بدولتك، وذلك بالدخول إلى هذه الصفحة، وستجد فيها أرقام التواصل في الدول العربية أو غيرها، ويمكنك طلب المساعدة من الدعم الخاص بشركة آبل لحل هذه المشكلة.كما يمكنك مراجعة التدوينة التالية حول موضوع الدعم الفني هنــــــــا

تحياتي

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